The Arch Coal Mines were provided Crisis Management Plans and all the management teams were trained and drilled. As a result, the project enhanced the ability for team members to provide mutual aid to other Arch mines in the event of a major accident.
To test the plans, Arch conducted two Mine Emergency Rescue Drills (MERDs). Ann Green Communications provided “media” to create the intensity only media coverage can bring in a crisis. Mock news conferences were conducted and the firm’s “reporters” made efforts to get to family members and on mine property to test security measures and personnel response.
In addition, Ann Green Communications worked with mine personnel to simulate a family center atmosphere and test elements of the plan related to interaction with mine families affected by the emergency.
Ann Green Communications’ Crisis Consultants also were monitors, providing valuable feedback following the exercises.
The MERDs showed the crisis plans were well designed and properly executed.